Return & Replacement Policy

We do not accept returns, exchanges or refunds for a change of mind or for choosing the wrong size or colour. Please make sure every order is right before you pay:

• the item, size, colour and quantity in your cart;
• the size guide on the product page;
• the product description and photos;
• your delivery address, city and district.

If you are unsure about sizing or any detail, message us on WhatsApp at +94 755 279 110 before you place the order and we will help you choose. At checkout you must confirm that you have reviewed your items and delivery details.

We will replace an item, or refund it if a replacement is not available, when the item:

• arrives damaged or defective;
• is the wrong item, size or colour compared with the order we confirmed with you; or
• is materially not as described on the product page.

Contact us on WhatsApp at +94 755 279 110 within 7 days of delivery with:

• your order reference;
• clear photos of the item and its packaging;
• a short description of the problem.

Keep the item unused, with any tags and original packaging, until we have responded.

Once we have confirmed the fault, we will arrange collection or ask you to send the item back. For faulty, damaged or incorrect items we cover the cost of returning the item. We will send a replacement or issue a refund to your original payment method within 7 working days of receiving the returned item, or of confirming the fault from your photos where a return is not needed.

• change of mind after ordering;
• a size or fit issue where the item matches the order you placed;
• slight differences in colour caused by screen or lighting settings;
• natural variation in hand-made, hand-worked or traditional pieces, and normal wearing-in of fabric or footwear;
• damage caused after delivery by misuse, accident or improper care;
• made-to-order items, except where the finished work is defective or does not match the agreed specification (see below).

Hand embroidery (aari / maggam work), stitching and alterations are made to your specification and cannot be returned or refunded once work has begun, except where the finished work is defective or does not match the design and details agreed with you on WhatsApp. Any deposit becomes non-refundable once materials have been bought or work has started.

You can cancel an order for a full refund any time before it is handed to the courier — message us as soon as possible. After dispatch an order cannot be cancelled. If we cannot fulfil an item after you have paid (for example it is out of stock), we will contact you and refund that item in full.

Nothing in this policy limits or removes rights you have under the Consumer Affairs Authority Act No. 9 of 2003 or other applicable law of Sri Lanka, including in respect of goods that are faulty or not as described.

BRRENS FASHION PLANET, No 65, Sivan Temple North Road, Jaffna, Northern Province, Sri Lanka.
WhatsApp / phone: +94 755 279 110
Email: brrensfashionplanet@gmail.com

See also our Terms of Service and Privacy Policy.